dr. victoria galbraith DPsych   FHEA   CPsychol    AFBPsS   

 

E-mail, live chat sessions or one-off e-mail?

Clients who work online with me can opt for a one-off (instant) e-mail, a course of therapeutic e-mails or to attend a course of live therapeutic chat/messenger sessions. You can ask for simple advice on any emotional issue in a one-off (instant) e-mail or engage me for longer if you have a difficulty that you would like to work on. It's entirely up to you. 

One-off (instant) e-mail 

Some people prefer to receive a one-off (‘instant’) e-mail reply rather than negotiate an Agreement and package of therapeutic e-mails or live chat sessions. I am happy to offer this e-mail service. Upon receipt of an e-mail from you (of approx. 500-words in length) detailing a difficulty that you are experiencing, I shall undertake to send you a 500-word (approx) e-mail response within 3 days. Card payment can be made via Paypal. If this is your preferred option click here 

Therapeutic E-mails (TE)

Therapeutic e-mails involve you and I communicating via e-mail. You will begin by highlighting your difficulty and I will respond explaining ways in which therapeutic e-mails may assist you. There will be no charge at this stage. If you decide that you would like to proceed with therapeutic e-mail exchange, then we will enter into an Agreement about how to proceed. In our Agreement, we will clarify such things as when I will respond to your e-mails. 

However, I normally aim to reply to e-mails within 3 days and will let you know when this is not possible.

Therapeutic E-mails (TE) will be numbered in the subject line of the e-mail as. for example, TE1. If a package/course of 3 or 6 TE’s are purchased, then TE’s will be numbered, for example, TE1/3 or TE1/6.  You may have a query after you have read a TE and I will reply briefly to such queries at no additional charge. Any administrative e-mails (e.g. to query something I have written or to book a live session) are also not charged for. 

I will e-mail you an acknowledgement that I have received your e-mails. It would also be useful if you would acknowledge my e-mails, then we know that the technology is working. If I do not hear from you that you have received my e-mail within 72 hours of sending it, I will resend it, in case there has been a problem. If I then do not hear from you, I will assume that you do not wish to continue working with me. 

I suggest that initially we agree to work together for 6 e-mail exchanges, although this is entirely your decision. Each session we will review progress so that I am clear about how you are getting on. If at any point during our work together you decide that you wish to end our Agreement, I would very much appreciate it if you would let me know this although again this is your decision. 

If Therapeutic E-mails are your preferred option click here

Live Therapeutic Chat Sessions

Messenger is an alternative to e-mail exchanges, where we are able to use weekly/ fortnightly/ monthly sessions to ‘talk’ in ‘real time’. These therapeutic sessions last 60-minutes. Live Sessions need to be booked with me in advance by e-mail or telephone (07780 680 607) and I only use this means of ‘chatting’ to you when appointments have been pre-arranged. It normally takes approx. 24 hours to arrange but can sometimes be done more quickly. Any queries about conducting psychological therapy in this way can be resolved in our initial e-mails or telephone conversation. 

I use both Yahoo and MSN Messenger. If you require information on setting these systems up on your computer, please contact me 

I suggest that initially we agree to work together for 6 live-chat sessions, although this is entirely your decision. Each session we will review progress so that I am clear about how you are getting on. If at any point during our work together you decide that you wish to end our Agreement, I would very much appreciate it if you would let me know this although again this is your decision. 

If Live Therapeutic Chat Sessions is your preferred option click here 

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